Refund Policy
Last updated: January 2026
30-Day Money Back Guarantee
We offer a full refund on most products within 30 days of purchase. No hassle, no questions asked.
1 Returns Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition as received.
- In the original packaging with all accessories.
- Returned within 30 days of delivery.
- Accompanied by proof of purchase.
2 Non-Refundable Items
- Software and digital downloads (once activated).
- Opened consumables (ink, toner, etc.).
- Custom-built or configured systems.
- Items damaged by misuse.
3 How to Request a Return
- Contact us via our Support Center.
- Provide your order number and reason for return.
- We will provide a return authorization and shipping instructions.
- Ship the item back within 14 days of authorization.
4 Refund Process
- Refunds are processed within 5-7 business days of receiving the return.
- Refunds are issued to the original payment method.
- Shipping costs are non-refundable unless the item was defective.
- You will receive an email confirmation when your refund is processed.
5 Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 48 hours of delivery.
- Provide photos of the damage.
- We will arrange a free return and full refund or replacement.
6 Exchanges & Warranty
We currently do not offer direct exchanges. Please return your item for a refund and place a new order for the desired item.
Products covered by manufacturer warranty should be claimed directly with the manufacturer. Contact us if you need assistance with warranty inquiries.
7 Contact
For refund inquiries, please contact us at our Support Center or email returns@techcore.com.